This Privacy Policy ("Policy") applies to the websites www.vanguardenergysystems.com and www.vanguardenergy.in (collectively, the "Website") and any mobile application or digital platform operated by Vanguard Energy Systems India Private Limited ("Company", "we", "us", or "our").

This Policy explains how we collect, use, disclose, store, and protect information provided by users ("User(s)", "you", or "your") while accessing our Website and Services.

The Services are offered in compliance with all applicable laws, rules, and regulations of India governing data protection and privacy.

1. Information We Collect

1.1 Personal Information

"Personal Information" refers to any information that can identify you as an individual, including but not limited to:

• Name
• Gender
• Business or organization name
• Address
• Email address
• Phone number
• Date of birth or incorporation
• Identity proof numbers (where required)
• Device identifiers

We collect Personal Information only when you voluntarily provide it through forms such as Get Quote, Book Free Consultation, registrations, surveys, or other interactions on the Website or application.

Device identifiers may be used to send service-related notifications and updates. Personal Information may also include information of third parties shared by you during the course of availing our Services.

We may collect location information (including approximate geographic location) to improve service delivery and feasibility assessments.

1.2 Anonymous Information

We may collect information that does not directly identify you ("Anonymous Data"), including but not limited to:

• Device identifiers
• IP address
• VPN or network information
• Wi-Fi connectivity details

This data is used for analytics, security, and service improvement and does not independently identify any individual user.

1.3 Usage Information

We automatically collect certain technical and usage-related information when you access our Website or Services, including:

• Time and date of access
• IP address
• Browser type and language
• Device type, operating system, and version
• Pages visited and actions taken
• Referring websites or search terms

This information is used strictly for operational, analytical, and security purposes and is not directly linked to Personal Information unless required for service delivery.

1.4 Cookies

We use cookies and similar technologies to:

• Improve user experience
• Enable core functionality
• Reduce the need to re-enter login information

You may choose to disable cookies through your browser settings, though some features may not function optimally.

2. Use of Collected Information

We may use the collected information for the following purposes:

• To provide and improve our Services
• To respond to inquiries and requests
• To generate proposals, feasibility reports, and consultations
• To send confirmations, updates, alerts, and service communications
• To conduct internal analytics and performance tracking
• To resolve disputes and troubleshoot issues
• To inform you about new offerings, updates, or features
• For backup, archival, and compliance purposes

3. Sharing of Information

3.1 We may share Personal Information:

• With our employees, contractors, and affiliates strictly on a need-to-know basis
• With service providers assisting in operations, CRM, communication, or analytics
• To comply with legal obligations, court orders, or government requests

3.2 We do not sell, rent, or trade Personal Information to third parties.

However, in the event of a merger, acquisition, or transfer of assets, Personal Information may be transferred as part of the business transaction, subject to applicable laws.

4. Data Security

We implement commercially reasonable security measures, including:

• Access controls
• Secure servers
• Data encryption where appropriate
• Restricted internal access

While we strive to protect your data, no system can guarantee absolute security. You acknowledge that data transmission over the internet carries inherent risks.

5. User Responsibilities

As a user, you agree to:

• Provide accurate and truthful information
• Maintain confidentiality of login credentials
• Not misuse the Website or Services
• Not upload unlawful, offensive, or harmful content

Violation of these terms may result in suspension or termination of access at the Company's discretion.

6. International Data Transfers

Your information may be stored or processed outside your state or country. By using our Services, you consent to such transfers, even if data protection laws differ from your jurisdiction.

7. Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of India. Courts located in India shall have exclusive jurisdiction.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our Website(s) — www.vanguardenergysystems.com and www.vanguardenergy.in — and will take effect immediately upon posting. Continued use of the Services constitutes acceptance of the updated Policy.

9. Advertisements

We may engage third-party advertising or analytics partners. These partners may use non-personal information to show relevant advertisements or analyze usage trends.

10. Questions or Grievances

For any questions, concerns, or grievances related to this Privacy Policy, please contact:

📧 privacy@vanguardenergy.in or sales@vanguardenergy.in
📞 [Your official support number]

11. Consent for Communication

By submitting any form on the Website (including Get Quote or Book Free Consultation), you consent to receive calls, SMS, RCS, WhatsApp messages, or emails related to your inquiry or our services.

You authorize Vanguard Energy Systems India Private Limited to contact you even if your number is registered under DND/NCPR, in compliance with TRAI regulations.